Grievance Redressal
At MLSRI FINSERV LLP, we strive to provide the highest level of service. However, if you have any concerns or complaints, our grievance redressal mechanism ensures they are addressed promptly and fairly.
Our Grievance Redressal Policy
Our grievance redressal policy is designed to provide a simple, quick, and efficient resolution to your concerns. We aim to:
- Treat all complaints fairly and objectively
- Resolve issues promptly and efficiently
- Keep you informed about the progress of your complaint
- Learn from complaints to improve our services
- Maintain confidentiality of all complainants
Grievance Redressal Process
First Level
Contact our customer service team via email, phone, or by submitting the form below. Most issues are resolved at this stage.
Escalation
If you're not satisfied with the resolution, your complaint will be escalated to our Grievance Officer who will review and provide a response within 7 working days.
Further Escalation
If you're still not satisfied, you can approach AMFI or SEBI for further redressal of your grievances.
Contact Our Grievance Officer
Mr. Swapnil Srivastava
Grievance Officer
MLSRI FINSERV LLP
Email: grievance@mlsrionline.com
Phone: 9415258851
Working Hours: Monday to Saturday (10:00 AM to 6:00 PM)
Submit Your Grievance
Alternative Grievance Channels
If you wish to escalate your grievance beyond our internal process, you may approach:
AMFI
Association of Mutual Funds in India
Email: complaints@amfiindia.com
Website: www.amfiindia.com
SEBI SCORES
SEBI Complaints Redress System
Website: scores.gov.in
Toll Free: 1800 22 7575
We are committed to resolving your concerns promptly and effectively. Your feedback helps us improve our services.